Refund & Cancellation Policy

All payments are final and non-refundable, except where required by applicable law. This applies to subscriptions, renewals, partial periods, unused credits, top-ups, cancellations and account deletion. We correct a duplicate or erroneous charge caused by a billing error; contact contact@upadz.io.

Cancel at any time in Billing settings or contact contact@upadz.io. Cancellation stops renewal at the end of the paid period and does not create a refund for unused time. Account deletion cancels immediately and unused credits are lost. Failed generations return credits, not money; see the Credit Policy.

EU and UK consumers generally have a 14-day statutory withdrawal period for distance purchases. At checkout, you must tick a required box requesting immediate supply of the plan and credits and acknowledging that you lose the 14-day withdrawal right once they are delivered. Mandatory rights that cannot be waived remain available. If a withdrawal right still applies, send an unequivocal statement to legal@upadz.io within the applicable period; you may use the form below.

To InnovaCore LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States; legal@upadz.io: I hereby give notice that I withdraw from my contract for the supply of the Upadz plan or credits identified in my message. My message includes the order date, my name and address, today's date, and my signature if sent on paper.

This policy does not limit rights you have under applicable consumer law, including remedies for services or digital content that do not conform to the contract.